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E-Commerce Operations Executive
JOB DESCRIPTION
We are looking to hire an E-Commerce Operations Executive for the Rekhta Books team. The ideal candidate should be confident with building new client relationship and maintaining existing ones.
RESPONSIBILITIES
- Thorough R&D to identify regional language book publishers for onboarding on Rekhtabooks.com website
- Publisher reach-out, Publisher connect & Publisher onboarding
- Coordinate order processing, delivery and returns of customer orders
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes, and best practices
- Execute activities driven by data analytics
- Implement e-commerce activities
- Manage service quality and customer satisfaction
- Monitor fulfilment of customers' orders track and fill record
- Monitor sales, promotions, marketing and social media programmes, and activities over digital platforms
- Prepare insights report on business and outcome
EXPERIENCE REQUIREMENTS
- 2 to 4 years of relevant experience
SKILL REQUIREMENTS
- Great communication and email writing skills
- Proficient in MS office, Excel with functional knowledge of ppt
- Client Relationship mgmt. + Operations mgmt
- Experience on any data management/Content Mgmt tools a plus
- Proficient in English and Hindi. Proficiency in Urdu would be a plus
- Quick & Willing to develop new abilities & skills
QUALIFICATIONS
- Graduation, preferably MBA
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