E-Commerce Operations Executive

JOB DESCRIPTION

We are looking to hire an E-Commerce Operations Executive for the Rekhta Books team. The ideal candidate should be confident with building new client relationship and maintaining existing ones.

RESPONSIBILITIES

• Thorough R&D to identify regional language book publishers for onboarding on Rekhtabooks.com website
• Publisher reach-out, Publisher connect & Publisher onboarding
• Coordinate order processing, delivery and returns of customer orders
• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes, and best practices
• Execute activities driven by data analytics
• Implement e-commerce activities
• Manage service quality and customer satisfaction
• Monitor fulfilment of customers' orders track and fill record
• Monitor sales, promotions, marketing and social media programmes, and activities over digital platforms
• Prepare insights report on business and outcome

EXPERIENCE REQUIREMENTS

• 2 to 4 years of relevant experience

SKILL REQUIREMENTS

• Great communication and email writing skills
• Proficient in MS office, Excel with functional knowledge of ppt
• Client Relationship mgmt. + Operations mgmt
• Experience on any data management/Content Mgmt tools a plus
• Proficient in English and Hindi. Proficiency in Urdu would be a plus
• Quick & Willing to develop new abilities & skills

QUALIFICATIONS

• Graduation, preferably MBA