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E-Commerce Operations Executive


JOB DESCRIPTION

We are looking to hire an E-Commerce Operations Executive for the Rekhta Books team. The ideal candidate should be confident with building new client relationship and maintaining existing ones.

RESPONSIBILITIES

  • Thorough R&D to identify regional language book publishers for onboarding on Rekhtabooks.com website
  • Publisher reach-out, Publisher connect & Publisher onboarding
  • Coordinate order processing, delivery and returns of customer orders
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes, and best practices
  • Execute activities driven by data analytics
  • Implement e-commerce activities
  • Manage service quality and customer satisfaction
  • Monitor fulfilment of customers' orders track and fill record
  • Monitor sales, promotions, marketing and social media programmes, and activities over digital platforms
  • Prepare insights report on business and outcome

EXPERIENCE REQUIREMENTS

  • 2 to 4 years of relevant experience

SKILL REQUIREMENTS

  • Great communication and email writing skills
  • Proficient in MS office, Excel with functional knowledge of ppt
  • Client Relationship mgmt. + Operations mgmt
  • Experience on any data management/Content Mgmt tools a plus
  • Proficient in English and Hindi. Proficiency in Urdu would be a plus
  • Quick & Willing to develop new abilities & skills

QUALIFICATIONS

  • Graduation, preferably MBA

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